Job Description

An IT Support Specialist oversees computer systems for businesses and offers support to the system’s users. This may be internal assistance or external assistance to customers.

Responsibilities:

• Co-ordinating with ISP vendors for WAN related issues.
• Providing first-hand information on the major impact on client business during any network outage and Troubleshooting LAN,WAN issues based on client complaints.
• Configuring and Troubleshooting Routers(CISCO 4431,4351,3925 and 2900 series ) and Switches (CISCO 3750 & 2960 and 9000 series).
• Configuring and Troubleshooting wireless WLAN (RUCKUS AND ARUBA).
• Monitor the network devices using networking tools link PRTG, Nagios and Cacti.
• Working knowledge on Windows OS,IMAC and VMware servers.
• Basic understanding of network management technologies (SNMP, FTP, Telnet, SSH, Netflow).
• Installing and Troubleshooting applications like printer, RDP,MS-office and Microsoft office.
• Providing the permissions to the users to access the files/folders on the local file server.
• Knowledge on Port Security, VLAN,DHCP,Ethernet Channel, HSRP,L3 Switching, IP Addressing and subnetting, VLSM, Access control list, NAT, PAT, VPN, OSPF, EIGRP, BGP and MPLS.
• Knowledge on NAS, Synology and other backup solutions.
• Knowledge of Windows server 2012 and active directory.

Skills Required:

• Problem Solving.
• Presenting Technical Information.
• Process Improvement.
• Software Maintenance.
• Software Testing.
• Network Design and Implementation.
• Load Balancing and Scalability.
• Vendor Relationships.
• Software Performance Tuning.
• Network Performance Tuning.
• Database Performance Tuning.

Other Requirements:

• Min Graduate/Btech.
• Minimum 3 to 6 years of previous work experience.
• Candidate preferred from a business center background.

Interested candidates can apply online or email your CV to [email protected]