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Envoy Ortus

Configuration Technician

Full-time Job
  • Colombo, Sri Lanka
  • Post Date: Wed, 06-Nov-2024 03:58

Job Description

As a Configuration Technician, you will be responsible for the configuration of systems before customers get the systems handed to them. You will be the final step between the installation and delivering a perfectly configured system to the end user without exceptions.

Responsibilities:

  • Work systematically through your Configuration Tickets by priority.
  • Configure company systems for Video and POS.
  • Use your skills to configure the systems in a timely manner with a focus on quality and delivery.
  • Document the configuration in Zendesk clearly and concisely.
  • Complete QCs.
  • Hand off to the customer a perfectly configured system without exception.
  • Take incoming calls or make outgoing calls to the onsite technicians and assist remotely.
  • Collaborate with the Project Manager in the case of any defective parts, go backs or other items.
  • Identify potential process or documentation breaks and report them back to your supervisor for remediation.
  • Be self-driven with your workflow, but able to collaborate as part of a team to find common solutions to any problems which may occur.
  • Daily management of your tickets.

Requirements:

  • Competent in Microsoft Office: Word, Excel, and Outlook.
  • Good verbal, written, and communication in English.
  • Well organized with systematic processes.
  • Ability to work with little supervision and track multiple tasks.
  • Good knowledge of network based components.

Interested candidates can apply online or email your CV to [email protected]

Job Overview

  • Offerd Salary

  • Gender

    Any
  • Career Level

    Any
  • Industry

    Other
  • Experience

    2 years - 10 years
  • Qualification

    Professional
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Level 06, East Tower World Trade Center Colombo 1 Sri Lanka Tel: +94 11 2 390590  [email protected]

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