Job Description

We are a leading provider of SaaS ERP, Safety and Logistics solutions designed to streamline and enhance business operations. Currently in our start up phase, we are looking for team members who want to be part of a fast-paced technology environment. Our mission is to empower businesses with cutting-edge technology and exceptional service to help them achieve their enterprise goals.

We are looking for a Global Sales Support Manager to oversee and optimize the sales support operations across our global sales teams. The ideal candidate will be a strategic thinker with strong organizational and communication skills, capable of enhancing the efficiency and effectiveness of sales processes.

This role will focus on leading a team of sales professionals, while also personally contributing to revenue growth and driving collaboration between cross-functional teams to ensure the achievement of global sales objectives.

Responsibilities:

• Empower and Develop staff across 3 key function areas: Lead Generation, Tenders and Pre Sales.
• Develop, implement, and refine sales support processes and workflows to maximize efficiency and support sales targets across global regions.
• Lead and contribute to the achievement of global sales targets
• Oversee the coordination of day-to-day sales operations, ensuring smooth execution of processes.
• Provide leadership and guidance to the global sales team, assisting with contract management, quote generation, pricing, and proposal creation.
• Serve as a liaison between sales teams and other departments (e.g., marketing, legal, finance, and customer support) to ensure seamless sales execution.
• Assist in the preparation and execution of sales presentations, RFP responses, and contract negotiations as needed.
• Ensure sales teams are well-equipped with the necessary resources, knowledge, and tools to drive sales and customer engagement effectively.
• Coordinate sales support activities across multiple regions, ensuring consistency and alignment with global sales goals and strategies.
• Foster strong relationships with key sales leaders and teams to understand their unique challenges and provide tailored support.
• Work closely with the product and marketing teams to ensure accurate product information, sales collateral, and promotional materials are available to support sales efforts globally.
• Support the development and delivery of training programs for new sales support staff and provide ongoing training for existing team members on systems, tools, and best practices.
• Oversee the maintenance of accurate customer and prospect data in CRM systems, ensuring data integrity and usability for sales teams.
• Implement and monitor processes to ensure timely updates of customer records and provide support in managing sales pipeline data.
• Manage the use of sales tools, platforms, and CRM systems, ensuring that they are leveraged to their full potential by the global sales teams.
• Stay up-to-date with emerging technologies and tools that can enhance the sales support function and recommend their adoption when appropriate.
• Identify opportunities for process improvements and implement changes to enhance the efficiency and effectiveness of the global sales support function.
• Monitor industry trends and innovations to propose enhancements to sales support strategies and systems.

Requirements:

• Bachelor’s degree in Business, Sales, or a related field.
• 7+ years of experience in sales operations or sales support roles, with a proven track record of managing and improving global sales processes.
• Strong understanding of sales processes, CRM systems (Salesforce, etc.), and sales analytics tools.
• Exceptional organizational, multitasking, and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to work across multiple teams and regions.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) and other business tools.
• Experience in a global or multi-regional sales environment is highly preferred.
• Detail-oriented with the ability to manage and prioritize multiple tasks and projects effectively.

Interested candidates can apply online or email your CV to [email protected]