Job Description

Responsibilities:

• Overseeing the customer service team, monitoring and managing their attendance, providing training and guidance to staff, and ensuring they have the necessary skills to handle customer interactions effectively.
• Addressing customer inquiries, complaints, and concerns in a timely and professional manner, and ensuring customer satisfaction.
• Addressing and resolving conflicts within the team, and between team members and customers.
• Ensuring that all customer service staff adhere to company standards of service and providing guidance to improve service quality.
• Creating a positive and welcoming environment for customers and ensuring that all interactions are handled with professionalism and empathy.

Requirements:

• 5 to 7 years of experience in Guest Relations, Front Office, or Customer Service within a mall, hospitality, or retail environment.
• Proficient in office software with a basic understanding of digital tools.
• A Diploma in Hospitality or Business Management is considered an added advantage.
• Strong command of English, both verbal and written.
• Proven ability to handle customer concerns and resolve issues effectively.
• Team-oriented with experience in team supervision.
• Capable of working under pressure with minimal supervision.
• Flexibility to work on roster basis, including weekends and mercantile holidays.

Interested candidates can apply online or email your CV to [email protected]