Job Description

The Billing Supervisor will manage a team of billing representatives, within the Base Billing Center of Excellence, to achieve business objectives while maintaining an environment with a focus on customer satisfaction and professional customer support.

The Billing Supervisor will provide guidance to the team in real time operational performance, ensuring service level targets are achieved as set by the business. They will also be responsible to report performance of all business units to the management team and manage information flow to ensure service level objectives are being achieved.

Responsibilities:

• Create and maintain an environment with intense focus on delivering timely and accurate billing.
• Lead team to identify and acquire key inputs required to resolve errors and enable invoice processing.
• Create a culture that focuses on customer satisfaction and professional customer support, balanced with consistent achievement of standard business objectives.
• Drive improvements in business processes and ensures optimal resource utilization and audit compliant administrative process and strategy.
• Coach, provide direction and enforce policies/standards to help the team achieve departmental goals and objectives.

Requirements:

• Fluent in English, both written & verbal.
• BS/BA from an accredited university.
• Minimum 3-5 years previous management experience with “back office” support for banking or other financial institution.
• Able to read and interpret documents, coach employees to effectively write routine correspondence with internal/external customers.
• Excellent written & verbal communication skills.
• Proficient with Microsoft Office (Outlook, Word, Excel and PowerPoint).
• Demonstrate strong quantitative & analytical skills.
• Effective at managing multiple priorities.
• Strong facilitation & change management skills.
• Team & action-oriented self-starter.
• Demonstrate leadership attributes; customer driven approach, cross functional teamwork, decision making, strategic implementation & management of operational performance.

Interested candidates can apply online or email your CV to [email protected]