Job Description

We are hiring a Technical Support Lead - Salesforce, on behalf of our client company.

Responsibilities:

• Lead L1/L2 support for Salesforce applications including CRM, Marketing, Revenue Cloud.
• Troubleshoot configuration issues, ticket escalations, workflow errors and integration-related problems.
• Work closely with internal teams in Sri Lanka, India and the Middle East to resolve user-reported issues.
• Manage and optimize Salesforce Support ticketing workflows to streamline internal support.
• Support onboarding, user training and documentation for Salesforce modules.
• Collaborate with project managers and business analysts to support ongoing enhancements.
• Identify recurring issues and propose long-term fixes or process improvements.

Requirements:

• Bachelor's Degree in Information Technology, Computer Science, Software Engineering or a related field.
• 2-4 years of experience providing technical support for Salesforce products.
• Ability to troubleshoot workflows, automation rules, APIs, user access issues and data inconsistencies.
• Working knowledge of Salesforce platform features and configurations.
• Understanding of system integrations and data flows across platforms.
• Salesforce certifications.
• Strong problem-solving skills.
• Effective communication skills
• Ability to work independently.
• Ability to collaborate and coordinate across distributed teams.

Interested candidates can apply online or email your CV to [email protected]